Terms & Conditions
Dr. Baraa Al Hafez Medical Center
Introduction
Welcome to Dr. Baraa Al Hafez Medical Center. By accessing or using our website at www.bamedcenter.com, booking an appointment, using our patient portal, or receiving medical care at our center, you agree to be bound by these Terms and Conditions. Please read this document carefully before using our services. If you do not agree with any part of these Terms and Conditions, please do not use our website or services. These Terms and Conditions apply to all visitors, patients, and users of our website and medical services.
About Us
Dr. Baraa Al Hafez Medical Center is a licensed multi-specialty medical center located at Asas Tower, Office 101, Al Khan, Sharjah, UAE. We are licensed and regulated by the relevant UAE healthcare authorities and provide comprehensive medical services including Neurosurgery, Physiotherapy, Dermatology, Dental Care, Family Medicine, Internal Medicine, Skin and Laser Treatments, Beauty Department, Cupping Therapy, Pediatric Care, and Orthopedic services — all guided by advanced American medical standards. Our center operates Saturday through Thursday from 10:00 AM to 9:00 PM.
Use of Our Website
Our website at www.bamedcenter.com is provided for informational purposes and to facilitate appointment booking, patient communication, and access to our medical services. You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others or restrict or inhibit their use and enjoyment of the website. You must not use our website to transmit any unsolicited or unauthorized advertising or promotional material, to knowingly transmit any data or material that contains viruses or any other harmful programs, or to attempt to gain unauthorized access to any part of our website or patient portal.
We reserve the right to suspend or restrict access to our website at any time without notice for operational, security, or maintenance purposes. We will endeavor to minimize any disruption to your access wherever possible.
Medical Information Disclaimer
The medical information published on www.bamedcenter.com is provided for general informational and educational purposes only. It is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare professional regarding any medical condition or treatment. Never disregard professional medical advice or delay seeking it because of information you have read on our website.
Dr. Baraa Al Hafez Medical Center makes every effort to ensure the accuracy and currency of the medical information published on our website. However we do not warrant that the information is complete, accurate, or up to date and we accept no liability for any loss or damage arising from reliance on the information provided on our website.
Appointment Booking
Appointments at Dr. Baraa Al Hafez Medical Center can be booked online through our website, by telephone, or in person at our center. When booking an appointment you agree to provide accurate and complete personal information including your name, contact details, and relevant medical information. Providing false or misleading information when booking an appointment may result in cancellation of your appointment and restriction of future bookings.
We request that you provide at least 24 hours notice if you need to cancel or reschedule your appointment. Repeated failure to attend scheduled appointments without adequate notice may result in a cancellation fee or restriction of future online booking privileges. We reserve the right to cancel or reschedule appointments where necessary due to unforeseen circumstances and will endeavor to provide you with as much advance notice as possible in such situations.
Patient Portal
Access to our patient portal is provided exclusively to registered patients of Dr. Baraa Al Hafez Medical Center. You are responsible for maintaining the confidentiality of your patient portal login credentials and for all activities that occur under your account. You must notify us immediately at info@bamedcenter.com if you suspect any unauthorized access to or use of your patient portal account.
We reserve the right to suspend or terminate patient portal access where we reasonably believe that account security has been compromised, that the account is being used fraudulently, or that these Terms and Conditions have been violated. Patient portal access is provided as a convenience and we do not guarantee uninterrupted availability of the portal at all times.
Telemedicine Services
Dr. Baraa Al Hafez Medical Center may offer telemedicine consultation services through our patient portal and website. By using our telemedicine services you acknowledge that telemedicine consultations have inherent limitations compared to in-person medical examinations and that our doctors may determine at their professional discretion that an in-person consultation is required for your specific condition. Telemedicine services are provided in accordance with applicable UAE healthcare regulations governing remote medical consultations.
You are responsible for ensuring you have a suitable internet connection, device, and private environment for your telemedicine consultation. Telemedicine consultations are subject to the same confidentiality and data protection standards as in-person consultations at our center.
Payment and Insurance
Payment for medical services at Dr. Baraa Al Hafez Medical Center is due at the time of your appointment unless prior arrangements have been made with our administrative team. We accept payment by cash and major credit and debit cards. We are affiliated with a number of insurance providers and will assist you in processing valid insurance claims on your behalf. You are responsible for understanding the terms and coverage limits of your insurance policy and for any costs not covered by your insurance provider.
In the event of a dispute regarding payment or insurance claims please contact our administrative team at info@bamedcenter.com or by calling +971 6 530 5981 and we will work with you to resolve the matter promptly and fairly.
Intellectual Property
All content published on www.bamedcenter.com including text, images, graphics, logos, videos, and other materials is the exclusive intellectual property of Dr. Baraa Al Hafez Medical Center or its licensed content providers and is protected by applicable UAE and international copyright and intellectual property laws. You may not reproduce, distribute, modify, transmit, republish, or use any content from our website for commercial purposes without our prior written consent.
You may print or download content from our website for your own personal, non-commercial use provided that you do not modify the content and that you acknowledge Dr. Baraa Al Hafez Medical Center as the source. Any unauthorized use of our intellectual property may result in legal action.
Patient Conduct
We are committed to providing a safe, respectful, and professional environment for all patients, visitors, and staff at Dr. Baraa Al Hafez Medical Center. All patients and visitors are expected to treat our medical and administrative staff with courtesy and respect at all times. We operate a zero-tolerance policy toward verbal or physical abuse, harassment, or threatening behavior directed at any member of our team. We reserve the right to refuse service, cancel appointments, or restrict access to our facilities for any individual who engages in abusive, threatening, or disrespectful behavior toward our staff or other patients.
Limitation of Liability
To the fullest extent permitted by applicable UAE law, Dr. Baraa Al Hafez Medical Center shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website, patient portal, or telemedicine services, or from any errors or omissions in the content published on our website. Our total liability to you for any claim arising from your use of our website or services shall not exceed the amount paid by you for the specific service giving rise to the claim.
Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded under applicable UAE law.
Third Party Links
Our website may contain links to third-party websites for your convenience and information. These links do not constitute our endorsement of those websites or their content and we are not responsible for the content, accuracy, or practices of any third-party websites. We encourage you to review the terms and conditions and privacy policies of any third-party websites you visit through links on our website.
Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the United Arab Emirates and the Emirate of Sharjah. Any disputes arising from these Terms and Conditions or your use of our website and services shall be subject to the exclusive jurisdiction of the courts of Sharjah, UAE. We will always endeavor to resolve any disputes amicably and in good faith before resorting to formal legal proceedings.
Changes to These Terms and Conditions
We reserve the right to update and revise these Terms and Conditions at any time to reflect changes in our services, applicable UAE laws and regulations, or our operational practices. When material changes are made the Last Updated date will be revised and where appropriate registered patient portal users will be notified via email or in-app notification. Your continued use of our website or services after any changes take effect constitutes your acceptance of the revised Terms and Conditions. We encourage you to review these Terms and Conditions periodically to stay informed of any updates.
Contact Us
If you have any questions, concerns, or requests relating to these Terms and Conditions please contact us at info@bamedcenter.com or visit us at Asas Tower, Office 101, Al Khan, Sharjah, UAE. You can also reach us by phone on +971 6 530 5981 Saturday through Thursday between 10:00 AM and 9:00 PM. We are committed to addressing all inquiries promptly and transparently.